Client Care Representative
Full Time • Princeton
Replies within 24 hours
Are you passionate about delivering exceptional customer service? Do you enjoy helping others and solving problems? If so, we want YOU to join our dynamic team as a Client Care Representative!
About Us
At Remex, Inc., we pride ourselves on providing outstanding service and building lasting relationships with our clients. We’re a forward-thinking company that values hard work, dedication, and a positive attitude. A leader in debt collection since 1983. With offices in Princeton and Skillman, NJ, and Willow Grove, PA, we are committed to delivering top-tier customer service and establishing strong, lasting relationships with our clients. As a trusted accounts receivable management company, we create customized solutions that align with our clients' goals, and we're looking for a talented Client Care Representative to join us on this journey.
Position Overview
As a Client Care Representative, you’ll play a key role in maintaining and growing relationships with our clients, ensuring their satisfaction, and managing the efficient delivery of our services. You’ll be the primary point of contact between the client and the company, offering exceptional support and communication while handling inquiries and addressing any challenges that arise.
Key Responsibilities
- Respond to customer inquiries through phone and email in a friendly, professional, and timely manner
- Assist clients with information and troubleshooting,
- Resolve client complaints with patience and understanding, aiming for 100% satisfaction
- Maintain accurate client records and update information as needed
- Collaborate with internal teams to ensure seamless service delivery
What We’re Looking For
- Strong communication skills (both written and verbal)
- A customer-centric attitude with a passion for problem-solving
- Ability to multi-task in a fast-paced environment
- 3-5 years experience in customer service or client relations
- A team player with a positive, can-do attitude
Why Choose Remex?
- Career Growth and Development: Enjoy opportunities for professional advancement through training, mentorship, and clear career paths!
- Competitive Compensation: Attractive salary and excellent benefits.
- Supportive Company Culture: Join a team that values collaboration, team-building, and a friendly environment. Our offices are comfortable, and we regularly host team bonding events.
- Challenging and Rewarding Work: No two days are the same. Our work offers variety and challenges that keep you engaged.
- Job Security: We’ve been around since 1983, offering stability and security for our team members.
Benefits & Perks
- Competitive Salary & Benefits
- Career Growth Opportunities
- 401(k) with Company Match
- Medical & Dental Insurance
- Paid Time Off (PTO) & Volunteer Time Off (VTO)
- A Fun & Supportive Work Environment
Hours
- 8:00am - 5:00pm M-F
How to Apply
If you're ready to make an impact and contribute to an excellent customer experience, apply today! If you're passionate about building relationships, delivering outstanding service, and making a difference, we want to hear from you! Submit your cover letter and resume to apply today.
Compensation: $48,500.00 - $61,500.00 per year
Remex, Inc. is a full service accounts receivable management company with a primary goal of professionally assisting our clients by offering a range of flexible services for enhancing the revenue cycle. Remex, and our USC division, have been recovering debt since 1983; and providing superior client service while using a compassionate collection approach. Remex offers a wide variety of effective state-of-the-art accounts receivable management tools, including: Extended Business Office functions, Early-Out programs, and Consulting/Training, in addition to traditional first and second placement collection services. Authorized to collect in all 50 states, Remex is headquartered in Princeton, NJ.
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